Frequently Asked Questions
What is your standard lead time?
Our standard lead time is 2-3 weeks for samples, 8-10 weeks for components. For parts we have in stock, we can ship within 24 hours. The lead time varies from time to time. Please feel free to contact us for the most updated information.
How can I get samples?
Email us your request firstname.lastname@example.org
What is the Minimum Order Quantity (MOQ) of the LEDs?
The minimum order quantity varies by product type. It is recommended that you contact our franchised distributors in your area for MOQ information, lead-time and quoting inquiries.
What value-added service can Bright LED Europe provide?
Besides discrete components, we can supply customized PCB assemblies with LEDs and other components. We are confident that with our resources and experience, we can provide cost reduction and quality products for our valuable customers. Contact us for assistance.
How can I get a customized LED product?
If you already have a drawing, we will evaluate and provide quotation of tooling and unit costs. If drawings are not available, contact our Sales Representative or Account Manager to explain the concept. A simplified CAD file or detailed hand sketch will help our engineers to design the parts. We will provide drawings and pricing for evaluation. If authorized to proceed, first article samples will be provided for further qualification. The whole process can be under protection of a NDA.
How do I set up payment terms with Bright LED Europe?
You need to provide your trade references and banking information in order to set up terms. Contact our Sales personnel and obtain necessary forms. Your signature on the Bank Authorization Form is important and helps to expedite the process. Usually the whole process takes about 1-2 weeks depending on the response of your banks and trade references. Once it is authorized, our Account Manager will inform you the status of your account.
Do you accept oversea orders or drop ship to oversea locations?
Yes, we accept orders from most of the overseas countries and we can also drop ship to your overseas location.